Cly88 believes that online entertainment should bring joy, not stress. We provide a wide range of tools and resources to ensure every member in Malaysia can play in a healthy and responsible way.
cly88's Core Commitments
Each of these tools is specifically designed to help you maintain full control over your gaming experience at cly88.
Set a deposit limit based on your own budget — daily, weekly, or monthly. Once the limit is reached, no additional deposits can be made until the next period begins. This control takes effect immediately once set.
You can set a maximum session duration allowed per day. The cly88 system will alert you as you approach the limit, and your session will be automatically terminated once the limit is reached.
Set the maximum loss amount you are comfortable with over a given period. Once the loss limit is reached, your account will not allow further betting for that period — protecting you from unplanned losses.
Need a short break? You can activate a cool-off period of 24 hours, 48 hours, 72 hours, or 7 days. During this time, your account will be suspended from all wagering, giving you space to think clearly.
If you feel that gaming is starting to affect your daily life, the self-exclusion option lets you close account access for 30 days, 90 days, 6 months, or permanently. Requests are processed immediately, no questions asked.
You can opt out of all promotional emails, bonus offers, and marketing notifications from cly88. This option helps reduce external triggers that may influence your playing decisions.
Problem gambling can affect anyone, regardless of background or experience. Recognising the early signs is the single most important first step.
You find yourself wagering money that should be used for daily essentials such as rent, bills, or food.
After a loss, you keep playing in hopes of winning back what you lost — and the cycle repeats endlessly.
You intend to stop or play within certain limits, but find yourself unable to do so each time you try.
Work, family, social relationships, or health begin to suffer due to excessive time and attention spent on gambling.
You start borrowing money from family, friends, or even using credit cards solely to continue gambling.
If you identify more than two of the signs above in yourself, we strongly encourage you to use the control tools at cly88 or seek professional help.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we recommend speaking with someone you trust or contacting our support line.
Have you ever played longer than you originally planned?
Have you ever gambled using money that was meant for other expenses?
Have you ever lied to someone close to you about how much time or money you have spent gambling?
Do you feel restless, irritable, or stressed when trying to cut back or stop gambling?
Have you ever used gambling as a way to escape problems or negative feelings?
Have you ever borrowed money or sold belongings to fund your gambling?
Has your gambling activity caused problems in your relationships, career, or daily life?
Have you ever felt the need to bet with increasingly larger amounts to get the same thrill?
3 or more "Yes" answers? This may be an early sign of a gambling problem. Use cly88's self-exclusion tool or contact our support immediately — no questions, no judgment.
All responsible gaming tools are accessible directly from your account settings. No additional documents required — activate in under two minutes.
Access your cly88 account via the website or mobile app. Make sure you are logged into the correct account before proceeding.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the tool you want to activate — deposit limit, time limit, loss limit, cool-off period, or self-exclusion.
Enter the limit amount or duration you prefer. For self-exclusion, choose a period that suits your needs.
Review your settings and click "Confirm". Deposit limit controls take effect immediately; self-exclusion is activated within 24 hours.
You will receive a confirmation email. The limit you set will be automatically enforced by the cly88 system with no exceptions.
Need help setting up controls? The cly88 live support team is available 24/7 via in-platform live chat.
Cly88 enforces a minimum age of 18 for all members. Our registration process includes thorough identity verification (KYC) to ensure no underage individuals can access the platform. If age fraud is detected, the account will be closed immediately and the balance returned in accordance with established procedures.
As a parent or guardian, you are responsible for ensuring that devices at home are equipped with parental control software to prevent children from accessing online gambling sites.
Cly88 does not target advertising or promotions at individuals who have activated self-exclusion or who show signs of problem gambling. All our marketing materials comply with responsible marketing guidelines that prohibit targeting vulnerable groups.
Every promotion and bonus offer at cly88 comes with clear terms and conditions, including wagering requirements stated transparently — no hidden clauses that will catch you off guard.
All cly88 customer support staff receive specialised training in identifying and managing problem gambling. They are trained to recognise signs that a member needs help, provide empathetic and non-judgemental support, and connect members with appropriate help resources when needed.
Every cly88 member can access a full record of all deposit, withdrawal, and betting transactions at any time through the "Account History" section. This transparency lets you monitor your own gaming habits and make informed decisions about your gambling activity.
Need Immediate Help?
The cly88 support team is available 24/7. Contact us via live chat within the platform if you need assistance with responsible gaming.
Live Chat — Available 24/7 on the cly88 Platform
Email: [email protected]
Keep These Principles in Mind